Amazon India sets up call centres for merchants

Cloud News Asia

IndiaMUMBAI: Amazon India has set up a call centre with a difference. While most e-commerce companies have call centres to connect with customers, the Indian arm of the United States-based e-tailer has come up with one to deal exclusively with merchants, as increasing the number of sellers in a marketplace becomes the next battlefront in online retail business.  For Amazon, too, this is the first call centre of its kind anywhere in the world. The company has had to adopt the marketplace model to find its way around India’s regulations governing foreign direct investment in multi-brand retail.

http://timesofindia.indiatimes.com/tech/tech-news/Amazon-India-sets-up-call-centres-for-merchants/articleshow/47441721.cms

View original post

Advertisements
Par défaut